First, boot up into Safe Mode see step 5then access to the command prompt, the most basic of Windows interfaces: right-click on the Start menu, choose Command Prompt Adminand a text box should appear. Not enough pictures. Incorrect instructions. Update any drivers, then try to run updates jpdates and see if this resolved your issue.
Restoring key Windows files and OS options is a lot easier than it used to be, and 'resetting' Windows 10 can t windows updates windows 10 means putting all the system files back to their factory state without touching your personal files along the way although you can choose to wipe your drive completely if g want. More about windows